Booking Terms and Conditions
1. Booking & Payment
Full payment has been received at the time of booking.
Places are non-transferable without prior agreement from the organisers.
2. Cancellation Policy
Cancellations must be submitted in writing by the person who made the booking.
For cancellations 4 weeks or more from the course start date = 100% refund (minus the booking fee which is non-refundable)
For cancellations within 2 - 4 weeks from the course start date = 50% refund (minus the booking fee which is non-refundable)
For cancellations less than 2 weeks from the course start date = no refund
In the unlikely event that the organisers must cancel the course, a full refund will be issued.
We cannot accept responsibility for any additional costs incurred (e.g. travel, accommodation).
3. Accommodation Guide
Any accommodation information provided by the organisers is for guidance only.
Participants are responsible for checking, booking, and managing their own accommodation and transportation arrangements.
4. Health & Safety
Surfing and related activities carry inherent risks. By attending the course, you confirm that you are physically fit and able to participate safely.
You must inform the organisers of any medical conditions, injuries, or relevant health issues before taking part.
Pregnancy: If you are pregnant, you must inform the organisers before attending the course and seek appropriate advice from your midwife, GP, or other qualified healthcare professional regarding your participation in surfing and the activities included in the course. The decision to participate remains your responsibility, and you should only take part where you have been advised that it is appropriate for you to do so.
Pregnancy may increase or alter the risks associated with physical activity and surfing, and your ability to participate may change during the course. You are responsible for informing the organisers if you feel unwell, experience any symptoms or discomfort, or no longer feel able to participate safely. Coaches may modify or stop an activity where they consider this necessary for safety.
Choosing not to participate, being advised not to participate, experiencing pregnancy-related illness or symptoms, or becoming unable to participate due to pregnancy does not entitle the participant to a refund outside of the standard Cancellation Policy.
The organisers and coaches do not provide medical advice and cannot assess whether participation is medically suitable for an individual pregnancy.
Qualified instructors will prioritise safety at all times, but participants take part at their own risk.
5. Liability
The organisers accept no liability for loss, damage, injury, or illness sustained during the retreat, except where directly caused by negligence.
Where a participant is pregnant, the organisers accept no responsibility for pregnancy-related illness, symptoms, complications, or any change in the participant’s ability to take part, where the participant has chosen to participate following appropriate medical advice.
You are responsible for your own belongings at all times.
6. Insurance
We strongly recommend that you have appropriate personal insurance to cover surf activities, medical needs, and travel.
7. Code of Conduct
Respect towards fellow participants, instructors, and the local community is expected at all times.
The organisers reserve the right to ask any participant to leave the course if their behaviour is deemed unsafe, inappropriate, or disruptive. No refund will be given in this case.
8. Photography & Media
Photos and videos may be taken during the course for promotional purposes. Please let us know in advance if you do not wish to appear in this material.
9. Governing Law
These Terms & Conditions are governed by the laws of England & Wales.
10. Data Protection
We collect and process personal information for the purposes of administering your booking, ensuring your safety during the course, and fulfilling our contractual obligations.
Where you have explicitly opted in, we may also contact you with updates about future courses, retreats, or related events. You can withdraw your consent at any time.
Your data will be stored securely and retained only for as long as necessary for operational, legal, or insurance purposes.
We will never share your personal data with third parties without your consent, except where required by law or for essential service provision (e.g. emergency services if required).
You have the right to access, correct, or request deletion of your personal data in accordance with UK GDPR.
11. Course Details
The number and timing of surf sessions outlined in the course schedule are indicative and subject to weather and surf conditions.
If a surf session cannot safely be delivered, an alternative coaching activity will be provided (e.g. theory session, video analysis, mobility training, breathwork or land-based technical drills).
No refunds will be issued due to unfavourable surf or weather conditions.
12. Changes and Transfers
Requests to transfer to an alternative course date must be made in writing.
Transfers requested more than 4 weeks before the course start date may be accommodated subject to availability.
Transfers requested within 4 weeks of the course start date will be treated in line with the Cancellation Policy.
Only one transfer per booking is permitted.
Places may not be transferred to another person without prior written agreement from the organisers.
All transfers are subject to availability.
13. Equality, Inclusion & Accessibility
We are committed to creating an inclusive, respectful, and supportive environment for all participants.
We welcome individuals of all backgrounds and abilities and will make reasonable adjustments where possible to support participation.
Please contact us in advance of the course to discuss any specific requirements so we can do our best to accommodate your needs.
14. Complaints Procedure
We are committed to delivering a high-quality experience. If you have any concerns during your course, we encourage you to raise them with a coach at the time so we can address them promptly.
If you wish to make a formal complaint, please contact us in writing within 14 days of the course. We will acknowledge your complaint within 5 working days and aim to respond fully within 14 working days.